Effective Date: 23-10-2025
Company Name: Eatzr Limited
Contact Email for Data Requests: privacy@eatzr.com
1. Our Commitment to Your Privacy
Eatzr Limited is deeply committed to protecting your privacy. We believe in transparency and only collect and process the information strictly required to deliver our commission-free ordering services effectively and enhance your user experience as a Restaurant Partner.
By using the Eatzr platform, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect and process only the information essential for the functioning of our platform and to support our Restaurant Partners. The categories of information we collect may include:
Business Contact Details: Names, email addresses, phone numbers, and operational contact information of key personnel.
Business Location Data: Restaurant addresses and geographical data necessary for local marketing and operational configuration.
Order History & Operational Data: Data related to orders placed through your Eatzr platform, customer lifetime value, and peak ordering hours.
Interaction Data: Information on how you and your customers interact with the Eatzr platform, website features, and mobile applications.
3. How We Use Your Data
We use the data we collect solely for the purposes outlined below. We never sell your data.
Purpose | Description |
|---|---|
Platform Optimization | To analyze usage, fix technical issues, and continuously improve the features and performance of our services. |
Communication | To provide essential service updates, technical support, and critical account notifications. |
Marketing | To send you promotional information about Eatzr services, features, and relevant offers, provided you have given explicit consent for marketing communications. |
Security & Integrity | To monitor and ensure the security, integrity, and stability of the platform and prevent fraudulent activity. |
4. Data Sharing and Confidentiality
We treat your data with the highest level of confidentiality. Any sharing of data is strictly limited to the following circumstances:
Essential Service Providers: We may share data with third parties necessary to perform core functions, such as hosting providers, payment processors, and necessary analytical tools.
Legal Obligations: We may disclose data if required to do so by law or in response to valid requests by public authorities.
All third-party sharing is rigorously governed by confidentiality agreements to ensure the information is protected and used only for the defined purpose.
5. Compliance and Security
Eatzr follows strict data protection standards and is committed to compliance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction.
6. Your Data Rights
As a data subject under UK GDPR, you have the right to exercise the following rights regarding your personal data:
Right of Access: Request copies of your data we hold.
Right to Rectification: Request correction of any inaccurate or incomplete data.
Right to Erasure: Request the deletion of your data (the ‘right to be forgotten’).
Right to Restrict Processing: Request us to limit the way we use your data.
Right to Data Portability: Request that we transfer the data we have collected to another organization, or directly to you.
To make a formal request to access, update, or delete your data, please email us directly at privacy@eatzr.com. We will respond to all legitimate requests within the required timeframe.
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